The Problem: Support Nightmare and System Failure

As Head of Event Technology, Emma was responsible for a major industry conference series using a comprehensive but cumbersome platform.

The breaking point came when a major registration system failure occurred 48 hours before their flagship conference and their vendor's support team was unresponsive.

• Critical support tickets took days or even weeks to be addressed by the vendor
• Team spent countless hours troubleshooting problems instead of focusing on event strategy
• Emergency weekend support was virtually non-existent, leaving critical issues unresolved
• Vendor support staff rotated frequently, requiring Emma to re-explain problems to new reps
• System failure before their flagship event forced the team to work overnight on manual workarounds

The Solution: A Support-Centered Partnership with run.events

After researching several event management platforms, Emma presented run.events to her leadership as a solution that prioritized reliable support and customization—exactly what her team needed to avoid future crises.

• Dedicated Support Team:
  A named, consistent support team that became familiar with their specific event needs
• Proactive Monitoring:
  Support team that detected and resolved potential issues before they affected events
• Customization vs. Rigidity:
  Flexible customization options to match their exact branding needs, unlike competitors' fixed templates
• Transparent Pricing:
  No hidden fees or surprise charges that had plagued their budget planning with previous vendors
• Executive Partnership:
  Direct access to senior technical staff for complex scenarios

Emma's solution focused on reliable partnership, not just technology

The Results: From Technical Firefighting to Strategic Excellence

Six months after implementing run.events, the difference was dramatic. Emma's team shifted from constantly fighting technical fires to focusing on creating exceptional event experiences for their attendees.

• Zero missed deadlines since implementation, with support helping them stay on schedule
• 90% reduction in weekend emergency work for Emma's internal technical staff
• Team confidence restored as support issues were resolved in hours instead of days
• Improved attendee experience with native mobile apps that didn't require separate downloads for each event
• Enhanced data insights through superior analytics that actually informed their strategy
• Streamlined workflows with automated tasks that previously required manual intervention

Quick Tour: Our Event Management Walkthrough

A focused 20-minute session tailored specifically to your event's needs. Our event specialists will demonstrate exactly how run.events addresses your particular challenges.

• Personalized to your specific event
• Focused 20-minute format plus Q&A
• Led by event industry specialists
• Emphasis on your priority areas
• Practical solutions for your challenges

Ideal for: Event-specific needs, quick decision-making, focused solutions